Refund policy
Refund & Return Policy
At W.L. Jenkins Company, we are committed to ensuring your satisfaction. If you’re not completely satisfied with your purchase, we’re here to help.
Return Eligibility
We accept returns for products that are:
- In new and unused condition
- Returned within 30 days of the delivery date
Returns that do not meet these conditions may not be eligible for a refund.
Return Process
To initiate a return, please contact us at info@wljenkinsco.com to request a Return Goods Authorization (RGA) number. Returns sent without prior authorization may not be accepted.
Customers are responsible for return shipping costs unless the product is defective, or the return is due to our error.
Exchanges
If you received a defective or damaged product, or if you ordered the incorrect product, we will gladly honor an exchange for a new and unused item within 30 days of delivery. Please contact us to coordinate the exchange and obtain an RGA number.
Refund Processing
Once your return is received and inspected, we will process your refund within 14 business days. Refunds will be issued to the original method of payment.
1445 Whipple Ave SW
Canton, OH 44710
330-477-3407
info@wljenkinsco.com
The W.L. Jenkins Company